Shipping policy

Last updated: August 15, 2026

1. ABOUT THIS SHIPPING POLICY

This Shipping Policy applies to orders placed through https://pusuntennis.com and is issued by Auralyn Global Limited, trading as PUSUN TENNIS ("PUSUN TENNIS", "we", "us" or "our"). It explains order processing, shipping origins, estimated delivery times, taxes, duties, tracking and delivery issues.

Product-specific shipping information displayed on a product page or at checkout forms part of this Policy. If product-specific information differs from a general estimate below, the product-specific information applies.

2. ORDER PROCESSING

• In-stock orders are normally processed within 1-2 business days, excluding weekends and public holidays.
• Processing time is separate from delivery time and begins after payment and order verification are completed.
• Orders requiring address verification, fraud review, customization, freight arrangements or additional customer information may require more time.
• You will receive a shipping confirmation and tracking information when the order is handed to the carrier.

Business days exclude weekends and public holidays observed by the relevant warehouse or carrier.

3. MACHINES AND MAIN UNITS

We use local warehouses where inventory is available. If local inventory is unavailable, we may contact you before shipping from another location.

United States

• Estimated delivery: 1-7 business days after dispatch.
• Shipping origin: The nearest available United States fulfillment facility, which may include facilities in California, Arizona, Colorado, Tennessee, Pennsylvania or another state.
• Carrier: Amazon Multi-Channel Fulfillment or another suitable domestic carrier.

European Union

• Estimated delivery: 1-5 business days after dispatch.
• Shipping origin: Our European distribution facility in Hagen, Germany, or another available EU facility.
• Carrier: A suitable local or regional courier.

United Kingdom

• Estimated delivery: 1-3 business days after dispatch.
• Shipping origin: A local United Kingdom warehouse where inventory is available.
• Carrier: A suitable local courier.

Rest of the World

• Estimated delivery: 7-15 business days after dispatch.
• Shipping origin: Normally our manufacturing or global fulfillment facility in China.
• Shipping method: International express, air freight or another appropriate service based on the product and destination.

4. PROFESSIONAL AND OVERSIZED EQUIPMENT

Stringing machines, table tennis robots and other professional or oversized equipment may be shipped in multiple cartons or by freight. Delivery may require a telephone appointment, signature, unloading access or assistance at the delivery address.

Any special delivery method, estimated lead time or additional access requirement will be shown on the product page, at checkout or confirmed with you before dispatch. Unless expressly stated, freight delivery is to the accessible delivery point provided by the carrier and does not include indoor placement, assembly or installation.

5. ACCESSORIES AND SPARE PARTS

Accessories and spare parts, including batteries, remote controls, chargers, adapters, wheels and replacement components, may ship directly from our manufacturing or parts facility in China.

• Estimated delivery: 14-28 business days after dispatch.
• Machines and accessories ordered together may ship separately and arrive on different dates.
• Battery and other regulated-item delivery options may be limited by carrier or destination restrictions.

6. SHIPPING COSTS

Standard shipping is free for eligible machines delivered within the United States, European Union and United Kingdom when stated on the product page or at checkout. Shipping charges for accessories, spare parts, expedited services, remote areas, freight deliveries and other destinations are displayed at checkout or confirmed before dispatch.

If an unexpected surcharge is required after an order is placed, we will request your approval before shipment. If you do not accept the surcharge, you may cancel the affected unshipped item for a full refund.

7. TAXES, VAT AND IMPORT DUTIES

Base product prices do not include sales tax, VAT, GST or similar transaction taxes unless expressly stated. Applicable taxes may be calculated and added at checkout.

• United States: Applicable state and local sales taxes may be calculated at checkout. Customers should not be charged additional import duties for standard orders.
• European Union and United Kingdom: Orders are delivered on a delivered-duty-paid basis. Applicable import duties and import taxes are included in the final amount charged at checkout, so no additional import payment should normally be required at delivery.
• Other international destinations: Unless the product page or checkout expressly states otherwise, we cover import duties. Local VAT, GST, sales tax or similar taxes may be collected at checkout where required.

If a carrier or customs authority unexpectedly requests an import payment that should be covered under this Policy, please contact support@pusuntennis.com before paying where reasonably possible. We will verify the charge and provide instructions. Additional charges resulting from inaccurate customer information, refusal to cooperate with customs or destination-specific services requested by the customer may remain the customer's responsibility.

8. TRACKING AND SPLIT SHIPMENTS

Tracking information will be sent by email after dispatch. A tracking number may require up to 48 hours to begin showing carrier updates. United States orders may use UPS, USPS, FedEx, Amazon Logistics or another carrier.

If you do not receive tracking information within three business days after the expected dispatch date, contact support@pusuntennis.com. Orders containing multiple products or cartons may have more than one tracking number.

9. DELIVERY ADDRESS AND ORDER CHANGES

You are responsible for providing a complete and accurate delivery address, telephone number and any information required for delivery or customs clearance. Machines and freight items generally cannot be delivered to a PO box.

Address changes and cancellation requests must be submitted before shipment and are effective only after we confirm them. Once a parcel has shipped, we cannot guarantee an address change or carrier interception.

10. CANCELLATION, REFUSED DELIVERY AND UNCLAIMED ORDERS

You may request cancellation before shipment by contacting support@pusuntennis.com. Once an order has shipped, it cannot be cancelled in transit.

If you no longer want an order after shipment, you may refuse delivery where permitted or request an authorized return. A refund will be processed only after the product is returned to and inspected by the designated warehouse.

For a refusal, failed delivery or unclaimed shipment that is not caused by our error, product defect or carrier damage, actual outbound, return, storage or redelivery costs may be deducted from the refund where permitted by law. Please do not refuse a damaged shipment without first contacting us unless accepting it would be unsafe.

11. DELIVERY ATTEMPTS AND SIGNATURE

Some orders require a signature, delivery appointment or recipient telephone contact. You are responsible for monitoring tracking and being available to receive the order. If a carrier cannot complete delivery, follow the carrier's instructions promptly or contact us for assistance.

Delivery is complete when the order is delivered to the address provided, to a person authorized at that address, or to a safe location or pickup point selected or authorized by you, subject to applicable consumer law.

12. DAMAGED, LOST OR MISSING SHIPMENTS

Please inspect the exterior packaging and product as soon as possible after delivery.

• Visible damage: Photograph the packaging, shipping label and damaged area before discarding any packaging, and contact us as soon as possible, preferably within 48 hours.
• Missing items or cartons: Check all tracking numbers and contact us promptly with your order number and photographs of the received contents.
• Marked delivered but not received: Check the delivery location, household members, neighbors and carrier proof of delivery, then contact the carrier and us promptly.
• Lost in transit: We will work with the carrier to investigate and, when the loss is confirmed, provide an appropriate replacement or refund.

Keep the product and all original packaging while a shipping claim is being reviewed.

13. DELIVERY DELAYS

Delivery estimates are provided in good faith but are not guaranteed. Delays may result from weather, peak seasons, public holidays, customs inspections, carrier disruption, remote-area service, inventory transfers, government restrictions or other events outside our reasonable control.

We will provide available information and reasonable assistance. Your mandatory consumer rights concerning delayed delivery remain unaffected.

14. PRE-ORDERS AND BACKORDERS

Estimated dispatch dates for pre-orders and backordered products are shown on the product page or communicated separately. These dates are estimates and may change. If a material delay occurs, we will provide an updated estimate and any cancellation or refund options required by our Terms of Service and applicable law.

15. RETURNS

Shipping a product back to us requires prior authorization. Return eligibility, return addresses, shipping responsibility and refund processing are governed by our Return Policy. Do not send a return to a warehouse or service center without our confirmation and return authorization.

16. CONTACT INFORMATION

For shipping questions, tracking assistance or delivery issues, contact:

Auralyn Global Limited
Trading as: PUSUN TENNIS
Company Registration No.: 80408636
Registered address: Room 704, 7/F, Tower A, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Hong Kong
Email: support@pusuntennis.com
Customer Service / WhatsApp: +86 136 9094 8689
Website: https://pusuntennis.com