Shipping policy

At Pusun Tennis, we are committed to delivering your smart tennis training equipment as quickly and safely as possible. We utilize a global network of distribution centers to ensure efficient delivery.

1. Tennis Ball Machines (Main Units)

We ship our machines from local warehouses based on your delivery destination to ensure fast delivery.

🇺🇸 United States Orders

  • Shipping Method: Amazon Multi-Channel Fulfillment (FBA) for expedited service.
  • Estimated Delivery: 1 – 5 Business Days
  • Warehouse Network: Your order will be dispatched from the facility closest to you, including:
    • San Bernardino, CA (SBD2)
    • Turlock, CA (MCE1)
    • Phoenix, AZ (PHX7)
    • Aurora, CO (DEN8)
    • Charleston, TN (CHA2)
    • Imperial, PA (PIT2)

🇪🇺 European Union (EU) Orders

  • Shipping Method: Local courier service via our German distribution center.
  • Estimated Delivery: 1 – 5 Business Days
  • Warehouse Location:
    • Hagen, Germany (Wayfirst)

🇬🇧 United Kingdom (UK) Orders

  • Estimated Delivery: 1 – 3 Business Days
  • Shipped From: Local UK warehouse.

2. Accessories & Spare Parts (Important)

To ensure we offer a full range of replacement parts, specific accessories (such as extra batteries, remotes, or replacement wheels) are shipped directly from our manufacturing facility.

  • Shipping Origin: Global Manufacturing Hub (China).
  • Estimated Delivery: 14 – 28 Business Days
  • Note: If you order a machine and accessories together, they may arrive in separate packages at different times.

3. International / Rest of World

For countries not listed above (e.g., Canada, Australia, Asia):

  • Shipping Method: International Express / Air Freight.
  • Estimated Delivery: 7 – 15 Business Days
  • Origin: Shipped directly from China.

4. Order Processing Time

  • Orders are typically processed and packed within 1–2 business days (excluding weekends and holidays).
  • You will receive a shipment confirmation email with your tracking number once your order has been handed over to the carrier.

5. Tracking Your Order

Once your order ships, you will receive a tracking link. If you do not receive your tracking info within 3 business days, please contact us at support@pusuntennis.com.